Service 11 / 12
Managed IT & Support
Monitoring, maintenance and a responsive team on the other end when something breaks.
Building software is the first half of the commitment. We run and maintain what we ship (patching, monitoring, backups, capacity and a defined response path) under an agreement that says what happens and how quickly.
What you get
- Application and infrastructure monitoring
- Defined SLAs and escalation paths
- Patching, upgrades and dependency management
- Backup, restore and disaster recovery drills
- Capacity planning and performance tuning
- Service reporting and quarterly reviews
What it changes
- 01Issues detected before your users report them
- 02Restore procedures that have actually been rehearsed
- 03A named team that knows your system
Related
Often paired with
Next step
Let’s talk about managed it & support.
Tell us the constraint you are working against. We will tell you whether this is the right practice for it.